FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions – Farmers Fuel Coffee Co.
Is your coffee tested for mold?
Our coffee is roasted the same day it ships and follows strict specialty coffee standards. It's stored, processed, and packaged under conditions that prevent mold growth. Everything is handled in compliance with FDA guidelines to ensure safety and freshness.
How fresh is your coffee?
Extremely fresh. Whole bean coffee is roasted and shipped the same day. Ground coffee is shipped the next day after degassing to lock in optimal flavor.
Do you offer a subscription?
Yes! Just choose “Subscribe & Save” at checkout. You’ll get 5% off your first order and 10% off every month after. You can select deliveries every 15, 30, or 45 days—and modify or cancel anytime.
Why should I subscribe?
Subscribing means never running out of farm-strong fuel. You’ll save money, skip reordering, and always have coffee when you need it. Plus, you can pause, skip, or cancel anytime — no hassle.
What’s your refund policy?
If we make a mistake with your order, we’ll fix it fast and cover all costs. If there’s a shipping issue outside either of our control, we’ll still take care of you—up to $25 worth of coffee (you cover shipping if needed). Coffee can’t be returned due to safety and freshness concerns.
Can I return apparel or merch?
Only if it arrives damaged or misprinted. Email us a photo within 7 days of delivery and we’ll send a replacement at no cost. Since items are made-to-order, we can’t accept other returns or exchanges.
How long does shipping take?
Orders are roasted and packed within 1–5 business days. After shipping, USPS Ground typically delivers within 1–5 days depending on your location. You’ll get tracking as soon as it ships.
What makes your coffee different?
Our coffee is roast-to-order, shipped at peak freshness, and backed by quality control that meets FDA and specialty coffee standards. We also give back—every purchase supports family farms through our partnership with Farm Rescue.
What is Farm Rescue and how does my purchase help?
Farm Rescue helps family farms recover from disasters like illness, injury, or severe weather. A portion of every Farmers Fuel purchase goes directly to supporting their mission.
Can I cancel or change my order?
Orders can be canceled within 12 hours. After that, they may already be roasting or in production. Apparel orders cannot be changed once submitted.
Do you accept returns on coffee?
No. Because coffee is perishable and can’t be resold, we do not accept returns. We’ll always make it right if the issue is on our end.